Scaling employee advocacy with authenticity: my pre-holidays chat with DSMN8’s Lewis Gray and Elliot Elsley

Thank you, Lewis Gray ⚡️ and Elliot Elsley and DSMN8 – The Employee Advocacy Platform!

View full episode here: https://dsmn8.com/blog/scaling-employee-advocacy-podcast/

Greatly appreciate the opportunity to share what I’ve learned about digital and social media marketing and about building dynamic communities. You are both such wonderful souls – your kindness means the world to me. Thank you for all you are doing to shine a light on these essential connection techniques ✨

Lewis writes:

I had so much fun making this one.

Our latest podcast episode features the incredible Roy Sexton. During his tenure at Clark Hill, he spearheaded the company’s highly successful employee advocacy program.

In this episode, Roy shares:

↪ How to navigate employee advocacy in legal marketing.
↪ The importance of engagement metrics and audience growth.
↪ Strategies for scaling programs and fostering a sense of community among employees.

Sneak Peek: Roy’s candid reflections on managing cultural shifts and his advice for marketers dealing with leadership constraints are unmissable gems! 💎

Listen in to learn from someone who has not only transformed a brand’s visibility but also inspired authentic engagement at every level (in one of the toughest industries to do so!)

Now, as the CMO at the Vedder Price law firm, Roy’s influence will no doubt continue to shape how law firms approach advocacy in regulated industries.

Wishing you all the success in your new role, Roy! They’re lucky to have you.

Elliot writes:

I had a lot of fun recording this one with Lewis Gray ⚡️.

Before Christmas, Lewis and I sat down with Roy Sexton to chat about all things employee advocacy in the Legal sector.

I’ve worked with many organizations in regulated industries that have launched employee advocacy programs, but Roy’s leadership in legal marketing is reshaping how firms should approach this strategy.

During his time at Clark Hill, Roy built a successful advocacy program that empowered employees to grow their own personal brands while amplifying the firm’s message.

In the episode, we discussed:

  • Strategies for managing advocacy in regulated industries.
  • Key metrics to measure success beyond basic engagement.
  • The role of leadership in fostering a culture of participation and trust.

Roy also shares his experience navigating the challenges of scaling advocacy efforts while maintaining authenticity and empowering employees to take ownership of their contributions.

Their colleague Bradley Keenan writes:

What does employee advocacy success look like?
 
Is it earned media value?
 
Audience growth?

Demand generation?
 
Maybe.

After all, it will vary depending on the organization’s goals.
 
Roy Sexton, now CMO of Vedder Price, has a fresh perspective on employee advocacy success, which he was kind enough to share on our latest podcast episode.

Roy, then Director of Marketing at Clark Hill Law, spearheaded employee advocacy in a traditionally regulated industry, fostering a culture where lawyers confidently shared their expertise online.

Roy’s take on success really resonated with me:

“When you see the organization just doing it – when it’s in their bones, their DNA – and lawyers are comfortable expressing themselves authentically, that’s real advocacy success.”

As Roy prepares to embark on his new role as Chief Marketing Officer at Vedder Price, we’re really grateful he took the time to share his invaluable expertise.

Hear how he transformed social media engagement into a cultural movement, making advocacy second nature at Clark Hill. Available to watch/listen in all the usual places! https://lnkd.in/eAbkyM3e

Let’s wish Roy all the best as he steps into his next chapter at Vedder Price 👏

Their colleague George Saffer writes:

One of the most enjoyable conversations I’ve had about advocacy since joining this space was with Roy!

Roy’s perspective challenges how many of us define success in advocacy:

🗣️ “You know you’ve succeeded when advocacy becomes second nature. Employees feel comfortable sharing their voices, and it’s just in their DNA now. To me, that’s success.”

Our team was lucky enough to have Roy on the podcast recently. If you’re interested in learning how Roy’s made advocacy second nature, give it a listen.

Their colleague Emily Neal writes:

What does employee advocacy success really look like? 👀

It’s different for every company, but for Roy Sexton, it’s not ALL about the numbers.

It’s about creating a culture 🤝

Joining Lewis Gray ⚡️ and Elliot Elsley for a podcast episode, Vedder Price’s new CMO shared a story about how his team’s advocacy efforts at Clark Hill Law sparked something bigger.

“You know you’ve succeeded when advocacy becomes second nature. Employees feel comfortable sharing their voices, and it’s just in their DNA now. To me, that’s success.” 👏

This episode is packed with actionable advice for those working in marketing for the legal sector (or any regulated industry).

If you’re aiming to build an advocacy program that empowers employees to show up authentically, this is a great opportunity to learn from someone who’s done exactly that!

Episode description:

[Episode Fifty-Three of ‘The Employee Advocacy and Influence Podcast] 🎧

In this episode, Lewis Gray and Elliot Elsley sit down with Roy Sexton, former Director of Marketing at Clark Hill, to uncover how the firm successfully set up, launched, scaled, and managed an employee advocacy program in a highly regulated industry.

Roy shares his journey, from overcoming early challenges to implementing strategies that turned employees into brand ambassadors. Whether you’re just starting or looking to scale your employee advocacy program, this episode is packed with actionable insights.

Roy highlights the importance of internal training, awareness-building, and creative ways to keep employees engaged and consistently share content. The conversation also dives into the personal benefits employees have gained, how Roy measures ROI, and how this impacts Clark Hill.

Key Takeaways:

Scaling Employee Advocacy with Authenticity

One key insight from this episode is the importance of authenticity in scaling employee advocacy. Roy emphasizes that organizations thrive when employees share their genuine experiences, thoughts, and insights rather than scripted or overly corporate messages. This authenticity creates trust, not just with the external audience but also internally within the team.

Roy shares how empowering employees to voice their own stories can humanize the brand, making it relatable and credible. He discusses how this approach can inspire other employees to participate and amplify the message, ultimately driving organic growth for employee advocacy.

Navigating Social Media in Regulated Industries

For organizations in regulated industries, social media can feel like a minefield. Roy sheds light on navigating these challenges by balancing compliance with creativity. Lewis and Elliot also highlight that education is key for equipping employees with clear guidelines and frameworks that help them feel confident about what they can share without overstepping boundaries.

This episode highlights the importance of collaboration between marketing, legal, and compliance teams to develop content that resonates while staying within the rules. This collaboration ensures employees can contribute to advocacy programs without fear, even in highly regulated environments.

Measuring the Impact of Advocacy Efforts

A key takeaway all hosts discuss is the importance of measurement in scaling employee advocacy. Roy discusses how organizations can set clear KPIs to evaluate the effectiveness of their initiatives, such as engagement rates, content shares, and even lead generation.

By regularly analyzing these metrics, teams can identify what works and refine their strategies. Roy also highlights the value of engaging employees to share their experiences and suggestions, ensuring that the program evolves to benefit everyone involved.

2024 LinkedIn Rewind: “Sometimes the biggest steps forward start with boxing up action figures and saying goodbye to what you love.”

Here’s my 2024 LinkedIn Rewind, by Coauthor.studio (AI is fun! Thank you, Jessica Aries, for sharing this resource!)

Sometimes the biggest steps forward start with boxing up action figures and saying goodbye to what you love.

2024 taught me that authentic leadership isn’t just about being yourself – it’s about having the courage to change while staying true to your core values. From wrapping up my term as Legal Marketing Association – LMA International Past President to joining Vedder Price as CMO (and relocating to Chicago after 25 years in Michigan!), this year has been about embracing transformation while strengthening connections.

Some highlights that made my marketing heart happy (and occasionally jumpy 😅):

  • Launched “All the World’s YOUR Stage” webcast series with Expert Webcast celebrating authentic voices
  • Helped Clark Hill get to record-breaking PR success (1,251 mentions reaching 3.4 billion!)
  • Named to INvolve People’s Outstanding 100 LGBTQ+ Executives list (2nd year!)
  • Received Corp! Magazine’s Most Valuable Professionals recognition
  • Discovered Goodwill has a limit on comic book donations (who knew? 🦸‍♂️)

Three posts that captured what matters most:

“I have news…” On embracing change, downsizing decades of memories, and finding new adventures
https://lnkd.in/ga8N7TH8

“All the World’s YOUR Stage” Launching a platform with Expert Webcast for authentic voices in professional services
https://lnkd.in/gRKkHubQ

“These awards aren’t about the momentary personal ‘sugar rush’ of recognition” On visibility, representation, and integration of personal/professional life
https://lnkd.in/gFdsaq_C

To my Clark Hill family: thank you for six incredible years of growth, impact, and authentic connection. To my LMA community: your support through every transition continues to humble and inspire me.

Looking ahead: excited to bring my authentic leadership style to Vedder Price and the Chicago legal community, while continuing to champion inclusion and connection through storytelling. Also looking forward to rebuilding my comic collection (just kidding, John… mostly 😉)

And yes, Henry and Hudson will adapt beautifully to life in a new town. Turns out dogs, like people, are more resilient than we think. 🐾

—

Get your 2024 LinkedIn Rewind! Go to coauthor.studio

I have news …

I have news … I’m thrilled to share that I will be joining the Vedder Price law firm later in January as their Chief Marketing Officer. Grateful for this new adventure and next step in my career. They have a fantastic team there, and I’m excited to learn from and grow with them. A great firm with an excellent reputation, and they have been so welcoming. Can’t wait!

But wait … there’s more! We will be relocating to the Chicago area after 25 years (for me) in Southeast Michigan, downsizing a house in which two “collectors” and a few four-legged friends have resided for nearly 20 years. The “great purge” honestly has been therapeutic (an interesting moment of healing), after my mom’s passing a few years back, letting go of once treasured objects that can now be treasured by someone else. I’m waiting for Goodwill to put a sign on the door with my face and the words “no longer welcome here!”

To add to the transitional vibe, I’m wrapping up five years on the Legal Marketing Association International Board, an era of momentous change and challenge for this storied and fabulous organization. I remain unbelievably appreciative of this community of colleagues, peers, and friends who adopted me way back in 2012 … and kept me around. My personal “board of directors” (you know who you are!) have my undying appreciation for the guidance and counsel.

Thank you to my Clark Hill family for six+ glorious years serving the organization. The firm realized exceptional growth during that time with each year more successful than the last, now standing at nearly 800 attorneys and nearly 30 offices across the United States as well as Mexico City and Dublin. Such a smart, warm, supportive firm. I will miss you all very much.

P.S. And if you are learning of this news first through social media, my apologies, but I have a bajillion comic book and movie collectibles to box up! Light a candle for me!

From DBusiness: Clark Hill Director of Marketing Roy Sexton Named to Outstanding 100 LGBTQ+ Executives Role Model List for 2024

Thank you, R.J. King, Tim Keenan, and DBusiness Magazine, for your consistent and kind support and for all you do for Southeast Michigan and Detroit.

Original article here.

Roy Sexton, director of marketing at Clark Hill and 2024 International Immediate Past President of the Legal Marketing Association, has been named to the INvolve Outstanding 100 LGBTQ+ Executives Role Model List for 2024.

This is his second year in a row being recognized by the organization.

The Outstanding LGBTQ+ Role Model Lists supported by YouTube showcase LGBTQ+ business leaders and allies who are breaking down barriers and creating more inclusive workplaces across the world. They aim to represent the wide range of impactful and innovative work being done for inclusion across different countries, organizations and sectors, and celebrate the diverse range of inspiring individuals who have made it their personal mission to make a difference.null

“Roy Sexton leads Clark Hill PLC’s marketing, branding, and communications efforts. INvolve wrote. “In 2024, Roy was named one of Corp! Magazine’s ‘Most Valuable Professionals in Michigan.’ He was listed in Crain’s Detroit ‘Notable LGBTQ in Business’ in 2021 and ‘Notable Leaders in Marketing’ in 2023. In 2022, Clark Hill’s marketing campaign received Best Marketing Campaign from Managing Partners’ Forum in London, celebrating professional services organizations. The campaign was noted for its focus on values, diversity, inclusion.

“Roy hosts the monthly Expert Webcast series “All the World’s YOUR Stage: Authentic Culture Drives Authentic Growth,” discussing the importance of inclusion, allyship, authenticity, personal/professional branding with nationally recognized executives and thought leaders. Each episode has a monthly reach of at least 20,000 impressions. In 2023, Roy was the international president of the 4,000-member Legal Marketing Association. Throughout his tenure, Roy prioritized DEI issues, putting them front and center on all education and messaging efforts.”

INvolve is a consultancy and global network driving diversity and inclusion in business. Through the delivery of advisory solutions, awareness workshops, talent development programs, INvolve drives cultural change and create inclusive workplaces where all individuals can succeed. They publish annual role model lists recognizing and celebrating business leaders and future leaders who are breaking down barriers at work and inspiring the next generation of diverse talent.

“I’m thrilled to have been named amongst these incredible LGBTQIA+ leaders for the second year in a row,” Sexton says. “People often fail to realize the importance of visibility and representation. These awards aren’t about the momentary personal ‘sugar rush’ of recognition. Rather they demonstrate to the business community the essential value of celebrating those willing – and brave enough – to integrate the personal and professional sides of their lives. And more importantly, to talk about it. As a young gay man in the late ‘90s and early ‘00s, such a list would have given me far greater confidence that there would be a place for me in this world. I’m grateful – and hopeful – that I in turn can serve some small role in helping send that message to the LGBTQIA+ community today.”

From The Sun Times News: “These awards aren’t about the momentary personal ‘sugar rush’ of recognition.” INvolve Outstanding 100 LGBTQ+ Executives Role Model List 2024

Thank you, Sun Times News!

Original article here.

Roy Sexton, Director of Marketing at Clark Hill and 2024 International Immediate Past President of the Legal Marketing Association, has been named to the INvolve Outstanding 100 LGBTQ+ Executives Role Model List for 2024. This is his second year in a row being recognized by the organization.

Other honorees include David Hynam, Chief Executive, LV=; Dame Julia Hoggett DBE, CEO, London Stock Exchange PLC; Jen Carter, Global Head of Technology at Google; David Furnish, CEO/Chair of Rocket Entertainment Group/Elton John AIDS Foundation; Emily Hamilton, Vice-President Change, RS Group; Suresh Raj, Chief Growth Officer, McCann New York; Eugenio Pirri, Chief Executive Officer, Dorchester Collection; Travis Torrence, U.S. Head of Legal, Shell; Josh Graff, Managing Director for EMEA/LATAM and VP Enterprise Solutions Group, LinkedIn; and Robyn Grew, CEO, Man Group.

The Outstanding LGBTQ+ Role Model Lists supported by YouTube showcase LGBTQ+ business leaders and allies who are breaking down barriers and creating more inclusive workplaces across the world. They aim to represent the wide range of impactful and innovative work being done for inclusion across different countries, organizations and sectors, and celebrate the diverse range of inspiring individuals who have made it their personal mission to make a difference.

In their recognition, INvolve wrote, “Roy Sexton leads Clark Hill PLC’s marketing, branding and communications efforts. In 2024, Roy was named one of Corp! Magazine’s ‘Most Valuable Professionals in Michigan.’ He was listed in Crain’s Detroit ‘Notable LGBTQ in Business’ in 2021 and ‘Notable Leaders in Marketing’ in 2023. In 2022, Clark Hill’s marketing campaign received Best Marketing Campaign from Managing Partners’ Forum in London, celebrating professional services organizations. The campaign was noted for its focus on values, diversity, inclusion. Roy hosts the monthly Expert Webcast series All the World’s YOUR Stage: Authentic Culture Drives Authentic Growth, discussing the importance of inclusion, allyship, authenticity, personal/professional branding with nationally recognized executives and thought leaders. Each episode has a monthly reach of at least 20,000 impressions. In 2023, Roy was the international president of the 4,000-member Legal Marketing Association. Throughout his tenure, Roy prioritized DEI issues, putting them front and center on all education and messaging efforts.”

INvolve is a consultancy and global network driving diversity and inclusion in business. Through the delivery of advisory solutions, awareness workshops, talent development programs, INvolve drives cultural change and create inclusive workplaces where all individuals can succeed. They publish annual role model lists recognizing and celebrating business leaders and future leaders who are breaking down barriers at work and inspiring the next generation of diverse talent.

About the recognition, Sexton observed, “I’m thrilled to have been named amongst these incredible LGBTQIA+ leaders for the second year in a row. People often fail to realize the importance of visibility and representation. These awards aren’t about the momentary personal ‘sugar rush’ of recognition. Rather they demonstrate to the business community the essential value of celebrating those willing – and brave enough – to integrate the personal and professional sides of their lives. And more importantly, to talk about it. As a young gay man in the late 90s and early 00s, such a list would have given me far greater confidence that there would be a place for me in this world. I’m grateful – and hopeful – that I in turn can serve some small role in helping send that message to the LGBTQIA+ community today.”

From Detroit Legal News: “People often fail to realize the importance of visibility and representation.” INvolve Outstanding 100 LGBTQ+ Executives Role Model List 2024

Thank you, Detroit Legal News’ Sheila Pursglove, Brian Cox, Brad Thompson, Tom Kirvan, and team for all this support you show our professional community. It means a lot.

Original article here.

Roy Sexton, director of Marketing at Clark Hill and 2024 International Immediate Past President of the Legal Marketing Association, has been named to the INvolve Outstanding 100 LGBTQ+ Executives Role Model List for 2024. This is his second year in a row that Sexton has been recognized by the organization. 

The Outstanding LGBTQ+ Role Model Lists supported by YouTube showcase LGBTQ+ business leaders and allies who are breaking down barriers and creating more inclusive workplaces across the world. They aim to represent the wide range of impactful and innovative work being done for inclusion across different countries, organizations and sectors, and celebrate the diverse range of inspiring individuals who have made it their personal mission to make a difference.

In their recognition, INvolve wrote, “Roy Sexton leads Clark Hill PLC’s marketing, branding and communications efforts. In 2024, Roy was named one of Corp! Magazine’s ‘Most Valuable Professionals in Michigan.’ He was listed in Crain’s Detroit’s ‘Notable LGBTQ in Business’ in 2021 and ‘Notable Leaders in Marketing’ in 2023. In 2022, Clark Hill’s marketing campaign received Best Marketing Campaign from Managing Partners’ Forum in London, celebrating professional services organizations. The campaign was noted for its focus on values, diversity, inclusion. Roy hosts the monthly Expert Webcast series All the World’s YOUR Stage: Authentic Culture Drives Authentic Growth, discussing the importance of inclusion, allyship, authenticity, personal/professional branding with nationally recognized executives and thought leaders. Each episode has a monthly reach of at least 20,000 impressions. In 2023, Roy was the international president of the 4,000-member Legal Marketing Association. Throughout his tenure, Roy prioritized DEI issues, putting them front and center on all education and messaging efforts.”

INvolve is a consultancy and global network driving diversity and inclusion in business. Through the delivery of advisory solutions, awareness workshops, talent development programs, INvolve drives cultural change and create inclusive workplaces where all individuals can succeed. 

About the recognition, Sexton said, “I’m thrilled to have been named amongst these incredible LGBTQIA+ leaders for the second year in a row. People often fail to realize the importance of visibility and representation. These awards aren’t about the momentary personal ‘sugar rush’ of recognition. Rather they demonstrate to the business community the essential value of celebrating those willing – and brave enough – to integrate the personal and professional sides of their lives. And more importantly, to talk about it. As a young gay man in the late ‘90s and early 2000s, such a list would have given me far greater confidence that there would be a place for me in this world. I’m grateful – and hopeful – that I in turn can serve some small role in helping send that message to the LGBTQIA+ community today.”

Other honorees include David Hynam, Chief Executive, LV=; Dame Julia Hoggett, DBE, CEO, London Stock Exchange PLC; Jen Carter, Global Head of Technology at Google; David Furnish, CEO/Chair of Rocket Entertainment Group/Elton John AIDS Foundation; Emily Hamilton, Vice-President Change, RS Group; Suresh Raj, Chief Growth Officer, McCann New York; Eugenio Pirri, Chief Executive Officer, Dorchester Collection; Travis Torrence, U.S. Head of Legal, Shell; Josh Graff, Managing Director for EMEA/LATAM and VP Enterprise Solutions Group, LinkedIn; and Robyn Grew, CEO, Man Group.

All the World’s YOUR Stage: “I’m through accepting limits, ’cause someone says they’re so …” Finding one’s voice … and true calling with guest Ratana

What do I REALLY want to be when I grow up? Many of us ask ourselves that question, not just when we are children but throughout our adult lives. Few people have the courage to embrace their truest, deepest dreams … let alone thrive in them. Successful voiceover artist, actor, coach, consultant, singer Ratana is one such human being. And her story is inspiring.

View episode here.

“Hi, I’m Ratana. In the Asian culture, the word Ratana has many meanings: it is a precious gem or term of respect in Hindi and a diamond or crystal in Thai. And, as the name implies, I am multi-faceted in my talents and interests. Here’s why: I grew up singing, loving musicals, theater, cartoons, and dance. And even though I loved to perform, I was also your stereotypically ‘good little Asian girl’ of a student – and ultimately I ended up studying marketing and advertising at Michigan State University, where I learned that creating amazing brands is very much like telling an amazing story,” she writes.

“After college, I jumped into the corporate world, where I applied my talents as a consultant to a variety of Fortune 500 clients, and later, as a marketing professional, where I worked on a variety of brands you might recognize from your regular Target or grocery run. But I still loved to perform. During the day, I perfected my analytical skills and by night, I took classes – dancing, acting, improv and voiceover… and I discovered that it’s fun to use both sides of your brain! Not only that, all these seemingly diverse and unrelated activities were perfectly complementary to each other. Serendipity.”

As a brand strategist with over 10 years of experience growing brands both in the US and internationally, Ratana helps clients develop and refine business strategy, find the brand story in their products or services, and develop a plan to bring that story to life. She has worked with and consulted for businesses in a variety of industries including entertainment, toys, food, restaurants, technology, and fitness, just to name a few.

“As a trained voice actor, I’ve lent my voice to a wide range of projects. Whether it’s providing instructions to children (or kids of all ages), playing a zombie’s best friend, or singing as a Southern belle, I’m able to provide a versatile range of characters, accents and attitudes that help you tell your story. As an improviser, my team and I entertain groups of all sizes by making up stories with only your one-word suggestion. And as a host, I’ve conducted live, on-camera conversations with artists and entrepreneurs,” she explains.

Learn more about her work here.

“Marketers need to own their journey …” 9Sail Webinar Recap – Budget Season: Plan Your Law Firm’s Marketing Budget with Data

From 9Sail: Did you miss our recent webinar on planning your law firm’s marketing budget with data?

Click here to view.

Joe Giovannoli was joined by Roy Sexton, Director of Marketing at Clark Hill, and Jack Prince, Business Profitability Consultant at CRI Simple Numbers, for an insightful discussion on data-driven marketing budget decisions for law firms.

In our latest recap, we dive into the essential tips shared during the session, focusing on how to craft a marketing budget that ensures impactful and measurable results.

The conversation focused on key performance metrics, effective allocation of marketing spend, and aligning those investments with firm goals.

Key Takeaways: 

  • Marketers need to own their journey and be proactive in demonstrating ROI to firm leadership. This may involve collecting your own data and metrics to show the impact of marketing initiatives.
  • Benchmarking marketing budgets and spending against industry standards and peer firms can help make the case for increased investment. Reaching out to marketing peers can provide valuable data points.
  • Aligning marketing goals and spending with the firm’s overall growth strategy is crucial. Understanding the firm’s plans for adding attorneys or expanding practice areas can inform the marketing approach.
  • Developing a multi-year marketing strategy with a mix of branding, calls-to-action, and experimental initiatives can help demonstrate a thoughtful, data-driven approach to leadership.

“Well, that’s your problem. You’re marketing.” Law.com’s How Senior Marketing Professionals Can Transition to the Legal World

Thank you, Erika Ratner Steinberg, for including me in this excellent and revelatory piece. Honored to be featured here alongside such brilliant minds as Andrea (Andi) Benjamin, Susan Kurz, and Cynthia A. McCollough.

READ MORE

EXCERPT: Roy Sexton is immediate past president of the Legal Marketing Association – LMA International Board of Directors. LMA is the single largest trade group for legal marketing professionals, with nearly 4,000 members. In his “day job” as Director of Marketing for international law firm Clark Hill Law out of Detroit, Sexton has been able to integrate deftly his experiences from a prior career in consumer-facing healthcare marketing with those from two prior smaller firms.

“I came from a large hospital system and my first law job was at a small mortgage foreclosure firm in 2011, and they seemed very marketing-savvy there. At the time, I thought healthcare had a lot to learn, but a basic tool—the customer survey—was commonly used.”

But Sexton says that when he came to that mortgage foreclosure law firm, a logical, basic notion like regularly surveying clients was still an alien concept.

“I worked out a survey of clients with the managing partner and sent it out. The executive committee first heard about it when it was complete, and I came into their meeting to report the results. They were shocked, and they had a few questions:

‘On what authority I had decided to send this client survey? Who had reviewed these questions?’

I candidly pointed to the managing partner, who conveniently, was not in the room.

‘Why didn’t you include us?’

I noted that even though it seemed I had inadvertently missed out on some protocol, it had produced some valuable client feedback.

Answer: ‘We won’t be doing anything with it because we didn’t know about it and we don’t like the way you wrote the survey.’

I replied that we had created client expectations to hear back from us—after all, we had asked them their opinions. And the committee said, ‘Well, that’s your problem. You’re marketing.’

To me, the survey represented valuable data. To them, it was a perilous risk, laced with criticism. They weren’t having any. I learned about buy-in that day; I haven’t forgotten. Everyone needs to feel like they are in the driver’s seat until they don’t feel like driving the car anymore. I’m grateful for those early learnings which have served me well as I’ve progressed to larger firms.”

Happy anniversary to my dear hubby – love you very much, John, and proud of our life together. #loveislove

From 9Sail: Budget Season – Plan Your Law Firm’s Marketing Budget with Data … Webinar, September 25, noon eastern

From 9Sail: As budget season approaches, law firms must make informed decisions about their marketing investments to stay competitive in a crowded marketplace. In this exclusive webinar, we’ll explore how law firms can leverage data-driven strategies to plan their marketing budgets more effectively. From identifying key metrics that matter to forecasting ROI, you’ll gain insights into how to allocate resources that maximize your online visibility, attract new clients, and drive growth.Join us and prepare to make data-driven decisions that set your firm up for success in the coming year!

View/register here.