“The latest in The BD Ladder’s quickfire views of the Business Development and Marketing Leaders series features Roy Sexton, Director of Marketing at Clark Hill Law, and International Past President of the Legal Marketing Association – LMA International.
“Find out what led Roy into a career in legal BD and marketing, how he stays on top of upcoming trends, and what he thinks is key to a successful career in marketing and BD within legal and professional services.
“Learn from Roy how to find that ‘Memorable moment.’
“This is one episode you won’t want to miss!”
P.S. Thank you, Ryan Koral and Tell Studios, for this lovely case study on our work together for Clark Hill …
Journey to Triumph: Clark Hill’s Award-Winning Re-Branding Campaign
This is how we crafted compelling videos that vividly showcased and amplified the rebrand of one of the nation’s leading law firms, driving vast engagement and clinching industry accolades.
Overview
Enter the world of Clark Hill: a dynamic international team of legal advisors with a singular mission – to drive transformative growth for businesses. With a sprawling presence across 27 global offices and a formidable team of over 700 attorneys, Clark Hill stood at a pivotal juncture. Their challenge? To craft a brand message that resonated with their rich culture and showcased their revamped, sleek brand identity. The answer? Video, and a partnership with Tell Studios.
The Challenge
Rapid growth and expansion brought Clark Hill to a unique challenge: How to unify the diverse narratives of its expansive team into a cohesive brand story? The complexities of the COVID-19 era further underscored the need for a solution that transcended geographical boundaries, echoing the unified voice and values of Clark Hill’s global family.
The Solution
Teaming up with Tell Studios proved transformative. Together, they birthed a series of videos, each narrating a distinct facet of Clark Hill’s rebranding journey. From brand announcements to heartfelt testimonials and industry-specific spotlights, every video was a mosaic piece of Clark Hill’s renewed identity. The process was marked by collaboration, warmth, and a commitment to ensuring every attorney felt seen, heard, and valued.
The Results
The numbers were nothing short of spectacular:
A staggering 500,000 views in year one, soaring to 750,000 by year two. 📈
Social media reach catapulted from 7 million to a jaw-dropping 12 million, with engagement rates skyrocketing by 69%. 🤯
But the crowning glory? Clark Hill clinched the 2023 Managing Partners’ Forum Marketing Excellence Award.🏆
“Clark Hill was a standout in this category. Their ‘Simply Smarter’ rebrand and engagement campaign was a masterclass in strategic brand deployment, reflecting the very DNA of the firm’s people.”
Beyond accolades, the campaign enriched Clark Hill internally:
1️⃣ Attorneys radiated with renewed confidence, poised to engage with clients. 2️⃣ The videos served as conduits, expanding the client base. 3️⃣ A palpable sense of pride and morale upliftment resonated within the Clark Hill community.
Conclusion
Clark Hill’s collaboration with Tell Studios wasn’t just about creating videos; it was about weaving a narrative of transformation, connection, and legacy.
View here (free login/registration may be required).
Thank you, Anna Spektor and Expert Webcast for the opportunity. We offer words of condolence to Nancy Slome’s family in the opening. And shout outs to previous guests Jay Harrington and Laura Gassner Otting throughout the interview.
In this episode, Roy Sexton and Kacy Fleming unpack the formula for workplace engagement. Spoiler alert: it centers around authenticity and empathy. There are five core concepts involved: investing in leaders, recognition through a feedback loop, empowerment and autonomy, purpose and mattering, and career growth and development.
Kacy Fleming is an award-winning well-being strategist and life-coach, with a Master’s in Organizational Psychology and a passion for building cultures where individuals feel safe and have space to grow and thrive. Having moved from traditional marketing leadership roles to Head of Global Well-being for a Fortune 500 organization—she has gained invaluable first-hand experience driving change throughout complex corporate hierarchies.
In her article “How to Keep Employees Engaged: The 8.8 Trillion Dollar Question” for ThriveGlobal, Kacy writes, “There are a litany of factors that have been shown to improve employee engagement and performance, including autonomy. Over-indexing on where people work appears to have a negative effect on both organizational commitment and productivity. While there is much more research to come on employee engagement in distributed work, organizations must remember that what we reward gets repeated. Recognition and promotion belong to the people who help achieve company outcomes in a way that enhances culture, not those who log the most hours in-office or at the bar after work.”
Kacy has won multiple awards for her work in corporate well-being. She has built strategy for large global employers with populations working in a wide variety of work settings. From traditional knowledge work to the frontline, she has launched, co-designed, and deployed well-being strategies and solutions from the ground up. Her approach is guided not only by 20 years of practical experience working in some of the largest biopharmaceutical companies, but also from her academic research and writing.
Kacy is a sought after speaker and writer. Her TEDx talk on “The Limitlessness of Flexible Work,” was based on her master’s thesis. She has spoken for the Business Group on Health, MH Work Life, Randstad USA, and Wellbeing at Work and has appeared on numerous global podcasts. Kacy is the author of articles on hot topics in the workplace ranging from menopause and mid-life transitions to flexible work, humane leadership, and the key to employee engagement. Kacy loves to share top tips earned from her two decades of experience working in a variety of leadership roles. Learn more about Kacy at https://kacyfleming.com/
“It takes work to become an evolved person.” – eToro CEO Lule Demmissie in her revelatory, authentic, moving speech from last night’s INvolve People Gala.
Last year I had one of the honors of my life being named to INvolve – The Inclusion People’s OutStanding LGBTQIA+ Executives list. And last night we celebrated. To say it was an iconic evening would be an understatement. (The TIME 100 were being feted in the same building, and I learned too late that my beloved Kylie Minogue was just a few floors down. That is probably for the best! For her sake. Lol.)
Thank you to INvolve CEO Suki Sandhu OBE for all he has done to create genuine inclusion in this world. His leadership is exemplary. And our gratitude to Deutsche Bank and fellow honoree Jon Tilli for being such gracious and generous hosts. Emcee Peppermint knocked it out of the park, and her fireside chat with fashion designer and “Real Housewives of New York” Jenna Lyons was truly inspiring.
I met some incredible new pals, and feel honored to have been among their presence: fellow Michigander Dow’s Trevor Ewers, another fellow Michigander Luminar Technologies’ Steven Del Gaizo, Verizon’s Kimmah Dozier (she/her), Komatsu’s Iris Wilson-Farley, eToro’s Lule D., Butterfield Group’s Karim Chowdhury MSc Chartered FCSI, EY’s Najiyah Chowdhury ACA, SafePlace International’s Maggie Lower 🏳️🌈 and Rachael LeClear, INFEMNITY Productions LLC’s Nina Kennedy, and Trans Formative Schools’ Alaina Daniels, and so many others whose names will occur to me, no doubt, throughout the rest of the weekend. Lol.
Thank you to Clark Hill and my amazing and kind colleagues Susan Ahern , Linda Watson , and Kathleen Sullivan for their support of my personal leadership journey as well as everything they do to champion inclusion at our wonderful firm. Thank you also to newsPRos’ Jaime Baum for her support in this recognition, and for the joy she brings every day to this work. Thank you to beautiful pal Maria Fracassa Dwyer for the fashion advice, and Amazon for supplying my couture. 😅🌈 ✨
The New Age Law Firm: Lean Teams & Flexible Spaces
From Draft n Craft: “Big shoutout to these amazing legal and marketing experts for making this session a fun and enlightening experience! Let’s keep the good vibes going and continue rocking the legal world!”
Beyond the Byline: Harnessing Your Partner’s Legal Experience for Business Development Success
And from ExpertPress: “Learn how to harness your legal expertise and thought leadership to drive business development success. Listen to this webinar hosted by The Expert Press’ Andrew Polzl as he talks with Roy Sexton and Laura Galeano, Esq.. Don’t miss out on this opportunity to learn key tips and suggestions from the experts.”
Get ready to explore the future of diversity, equity, and inclusion at the 2024 Global DEI Conference, happening from Tuesday, May 28, through Thursday, May 30. This hybrid event uniquely blends in-person interaction with the vast, inclusive reach of virtual technology to deliver an unrivaled DEI experience.
Under the theme, “Fostering Equity for Success,” the Global DEI Conference invites change-makers, organizations, and allies from every corner of the globe to be part of a crucial dialogue. We are dedicated to building a forum where diversity is valued, inclusion is an intrinsic principle, and equity is the heartbeat of every discourse.
The 2024 Global DEI Conference guarantees high levels of interaction, connection, and knowledge exchange. This is the platform to broaden your perspectives, learn from global thought leaders, and actively contribute to a conversation that’s influencing our world.
Be part of the change. Join us at the 2024 Global DEI Conference to discover, learn, and shape the future of diversity, equity, and inclusion.
Let’s journey together to foster global equity in our connected world.
EXCLUSIVE WEBINAR: “Beyond the Byline: Harnessing Your Partners’ Legal Expertise for Business Development Success” 🌟
✨ Join Andrew Polzl, COO of XP.news, for an exclusive insight-packed session with legal marketing mavens Roy Sexton, Director of Marketing at Clark Hill and former President of LMA and Laura Galeano, CBDMO of Bilzin Sumberg!
🚀 Discover how to:
Turn expert articles into engines for business development.
Raise lawyer profiles without sacrificing billable hours.
Craft impactful content that captivates target audiences and converts new business. Stay ahead of the ever-evolving media landscape by diving into new techniques and adapting for maximum impact.
🔍 Learn to navigate the media maze and make every byline a business opportunity! RSVP today.
At six months old, Aarash Darroodi’s parents, who were foreign students in the US, sent their son back to Iran to live with his grandparents so they could complete their graduate studies at the University of Houston. That was 1979. A year later, the Iran-Iraq War erupted. It took seven years and attempts in many countries to get a US visa before Darroodi would reunite with his family in America. That experience, Darroodi says, shaped his life, which would forever be changed.
As General Counsel & Executive Vice President of Fender, Aarash Darroodi has developed a successful 20-year in-house legal career on the idea of melding a traditional legal education/experience with business acumen and business intelligence. He leverages his personal history to lead with empathy and pragmatism. Aarash is quite simply and beautifully a connector. He also has developed the course “How to Build a Rain Machine” through which he teaches lawyers what in-house clients really want. Equipping outside counsel with the secret skills and tactics to maximize client billings, client retention, and client satisfaction. Learn more here: https://www.rainstaracademy.com/.
“Everybody has a story when you connect to humanity,” Darroodi says. “What you realize is that those stories bring a lot of life learning, and there is a lot of power that’s locked up within people that they feel that they should hide it away and not embrace it. I fundamentally disagree. I think you embrace it because those are where the learnings come from. … I just don’t want to see the resume, I want to know the story. What were some of the challenges you faced in your life? How did you overcome them? What did you learn from those challenges? How do you think those challenges will help you in the future? That’s valuable. That’s what I want to see. I want those people, the ones that have overcome difficulties and challenges. … People are more capable than they know … But people themselves, a lot of times, we need somebody to see that within us and push us, and then we can achieve greatness we never thought possible.”
The fundamental power of storytelling, of reclaiming our individual narratives, and of celebrating our differences will be the focus of this episode. The human condition can be one of “categorizing” others, and thereby limiting potential. Aarash and Roy will discuss how important it is to break that cycle and how each individual can embrace respective heritage as a means of authentic differentiation and professional branding. They will also address the business benefits to leaders who model this for their colleagues and their teams.
Darroodi is an in-demand speaker and pundit, having offered commentary to Bloomberg Law, Thomson Reuters, The Legal 500, TedX, the American Bar Association, American Lawyer Media, South by Southwest, the Association of Corporate Counsel, the Legal Marketing Association, Fox Business, The Los Angeles Times, and the Maryland State Bar Association.
Regan Robinson and Roy Sexton, Director of Marketing at Clark Hill (ME!), delve into how his background in theater equips him with what’s needed to be future ready, and why his diverse passions provide a rich framework for seeing its possibilities. They explore the misconceptions about authenticity (which inherently promotes a long-term perspective), and how authentic leadership must be nurtured by creating a safe space for expression and learning from mistakes.
Roy Sexton leads Clark Hill’s marketing, branding and communications efforts in collaboration with the firm’s exceptional team of marketing and business development professionals. He has over 25 years of experience in marketing, communications, business development and strategic planning.
Roy is passionate about problem solving, facilitating business growth, crafting communications strategy and enhancing law firm culture. He works closely with the marketing team to advance the firm’s digital and social media presence and external engagement, using multi-channel distribution and data collection. This enables the team to quantify results and use those results to produce thoughtfully and strategically organized content for clients and prospects.
Roy was named one of INvolve People’s 2023 Top 100 OUTstanding LGBTQ+ Executives internationally. He was listed in Crain’s Detroit“Notable LGBTQ in Business” in 2021 and “Notable Leaders in Marketing” in 2023, and he was aMichigan Lawyers Weekly “Unsung Legal Hero” (2018).
In 2022, Clark Hill’s marketing campaign, which Sexton played a key role in developing, received the Best Marketing Campaign award from the Managing Partners’ Forum in London, celebrating professional services organizations. The campaign was noted for its focus on values, diversity and inclusion. The Clark Hill marketing and business development team was also awarded “Best Marketing Initiative” by Managing Partners’ Forum in 2020.
Roy is a published author of two books: Reel Roy Reviews, Volumes 1 and 2 and he was named “Best Actor in a Musical” by BroadwayWorld Detroit in 2017 for his performance as Jasper in The Mystery of Edwin Drood at Ann Arbor Civic. Roy hosts the monthly Expert Webcast series All the World’s YOUR Stage: Authentic Culture Drives Authentic Growth.
About Future Fit™ with Regan Robinson
Future Fit™ unravels the secrets of how the world’s most innovative leaders stay future-ready in a fast-paced world. Hosted by futurist and strategist Regan Robinson, each episode explores how trailblazing executives turn uncertainty into their strategic advantage. Gain powerful insights and practical approaches as these visionary minds share the unconventional and imaginative ways they thrive today while leading their teams into tomorrow.
If you love what you’re getting out of our show please subscribe, rate and review.
About Regan Robinson
Regan Robinson is a holistic futurist and business strategist that empowers visionary companies to turn uncertainty into advantage and effortlessly innovate and strategize for their future. Over the course of 20+ years, she has helped some of the world’s most influential brands and companies strategize and grow. Regan has spearheaded revenue increases of 300%+, led as an executive at 3 start-ups and established business models, new capabilities, infrastructure and roadmaps for companies like VICE Media and Edelman Digital.
Are the kids all right? Are we too concerned with trend-chasing as opposed to delivering real value? Find out my thoughts on marketing, BD and AI in my article in The BD Ladder’slatest eBook.
Download your copy today and read the thoughts and opinions of industry leaders including Ben Chiriboga, Lynn Tellefsen Stehle, Ben Trott, David MacDonald, Megan Senese, Jennifer Ramsey, Richard W Smith, Michelle Howard, and Paul Roberts.
Thank you to Ben Paul and Lucy King who invited me to take part.
The kids are NOT all right … one marketer’s (cheeky) thoughts on trend-chasing and real value
By Roy Sexton, Director of Marketing at Clark Hill and Immediate Past International President of the Legal Marketing Association
I suppose I’ve become more of a contrarian as I’ve progressed through my career. I love new ideas, change, and growth, but sometimes my Spidey-sense goes off when I feel like too many people are all rushing off after the same shiny object and I don’t perceive a great depth of thinking in their discourse. Now I’m not saying that’s the case with AI right now.
I’m implying that’s the case with AI right now.
Why do I say this? Well, for one, we’ve all been living with AI in one form another already for 20+ years. It’s baked into just about every cell phone and home media device, ubiquitously scattered across the land. It’s part of all major software applications. It’s part of every shopping recommendation we receive – and heaven knows AI-shopping suggestions sustained my spirit during the pandemic!
But in 2023 it suddenly captured the zeitgeist and, at least in my chosen profession of marketing, it seemed as if everyone feared they didn’t sound “smart” if they didn’t jump into the fray. For a while, it seemed all slapped the sentence “AI won’t take your job, but people who know AI will” into every piece of thought leadership, whether pertinent or not.
It’s AI o’clock … do you know where your children are?
Now, don’t get me wrong. I’m as enamored of AI-prompts and AI-streamlined tasks as anybody. As a glimmer into my psychology: I remember I fought voice-to-text for years, until my poor thumb screamed “give me a break with all the texting!” And now I haven’t typed anything on my phone for the better part of a decade (I think). I also am not sure I’ve proofread any of my texts in the better part of a decade either come to think of it.
And I guess that’s a bit of my concern. There’s a meme I share on social media every time I see it, and much like Yogi Berra I’m sure I will mangle its verbiage. It’s something to the effect of … “Hey, rather than have AI replace all the artists and screenwriters, let’s have it clean up the oceans.” That speaks to me. I will sound like a tin-foil hat wearing conspiracist but did the accountants get together with IT and say, “You know what … we both hate writing. Can we work on something to replace THAT?” I know AI does SO much more, but this is what hits close to home for me. Truth be told, writers are generally paid a pittance anyway, and I’m not totally convinced that what comes from AI prompts is as compelling as what comes from the human mind and heart. Plus, if the robots are doing all the writing and the responding, who’s doing the reading? Asking for a friend. Isn’t the point of marketing copy to connect with fellow humans and influence their purchasing decisions? At least that’s what I always thought.
What does appeal to me is the idea of AI clearing the decks of tasks that are not value-add and replacing with ones that generate market insight, while expanding the reach of the human minds in the room. I do believe in my bones we are at an incredible tipping point where data is concerned; AI rapidly scouring all the interwebs to inform our creative decisions, to target the right clients and customers just-in-time, and to close the deal will create greater efficiency and outcomes. This will also empower the creatives to do their work, to not have to fight their internal clients endlessly (that’s honestly where all the marketing waste is), and to focus on what they do best: innovate and connect.
I caution us as professionals to not lose ourselves in a sea of buzzwords and trends. For the past decade, every conference season, I slog through a million panel discussions where everyone hyperventilates over the next big “disruption.” Shall I rattle off a few? Big data. Internet of things. Blockchain. NFTs. Um … Clubhouse. I could go on.
What I am interested in is how we can already leverage what we have been using unknowingly for ages, not to downsize teams or confuse an already broad generational contingent even further, but rather to quickly craft holistic solutions that empower creators and consumers alike to connect over what they really need.
We’ve already seen the speed with which digital solutions can disrupt (negatively) real life, particularly the impact that social media has had on community fragmentation, political turmoil, and the dissemination of fraudulent information. When education and human comprehension don’t keep pace with technological advancement, human beings veer into “Dark Ages” dystopian times. Disruption seems clean and sleek and sexy in the rearview, but it is messy in real time. People are messy. We can’t help it. I’m not saying that’s bad and I’m not saying that’s good. I loved Thomas Friedman’s The World is Flat as much as anyone. But it remains a concern and as breathless as we are about these new tools and solutions and what they can do for the “bottom line,” let’s also consider what they will do to an already fragile human condition.
I will leave you with this anecdote, names changed to protect the innocent. I have an attorney friend – a Baby Boomer. I’m not being ageist – it’s important context. This attorney reminds me of my beloved late mother. Both reflect a fascination with social and digital platforms and a desire to connect as broadly as possible, seeing the potential in these channels for commiseration on scale and enthusiastically embracing it all. Both also are petrified they are going to “break something” every time they touch social media. Doesn’t hold them back but fear always lurks in the background.
(Sidebar: I grew up in the era when parents told you not to sit too close to the television for fear of ruining your eyesight nor to turn it on and off and on and off for fear of breaking it. In fact, we – gasp! – took our TVs periodically to the “repair shop.” I wonder if this is why an entire generation lives in abject terror over tech. Just a theory.)
One day this attorney asked me why they don’t see the words “[their name] likes this” under posts on social. I said, “Well, when you click ‘like,’ OTHER people see that.” They then got insistent: “No, I want it to say [my name] LIKES this.” I explained again. Then a light bulb went off. I looked at their activity and realized in the time we were chatting they had started typing this as a comment “[their name] likes this” over and over and over under different posts. Paging Amelia Bedelia!
Now flash forward a few months, I get another call. On a Sunday. This attorney is apoplectic. “Why does it show I’ve left all these comments on my very important clients’ posts? I didn’t say these things. I wouldn’t say these things. Can I sue LinkedIn? I’m so embarrassed.” Again, I calmly asked, “Now describe to me what you are seeing?” (I learned this in years of similar panicked chats from my mom. I think I could have a side hustle here.) With some time, I figured out they thought the AI prompts under a given post were a string of comments they had actually left. They were so distressed about it that they had then sent emails to all said connections apologizing. THEN they reached out to me. Not a great look for someone trying to show their facility and agility in this digital age.
So, what’s the problem here? Why am I sharing this? I actually GET why the attorney was alarmed. Now, I knew what I was looking at when I saw those prompts, but they didn’t. Because the tech industry sometimes moves at the speed of “we’ll get to it when we feel like it” and other times at the speed of “we’re changing stuff and not explaining it and you can just figure it out or not,” there is likely a deep rift we will create across generations if we don’t pause a bit and implement things sensibly. Did this attorney NEED a prompt to say, “Congrats on your work anniversary?” Do any of us? Was that actually a problem that needed to be solved? And how many troubles have been created inadvertently in the process?
What’s that line sardonically offered by Jeff Goldblum’s Jurassic Park character Dr. Ian Malcolm (who specialized in chaos theory BTW)? “Your scientists were so preoccupied with whether or not they could, they didn’t stop to think if they should.”
Now, I know those reading this ramble will shake their heads in judgment and think, “I’m shocked. SHOCKED! I had no idea Roy was such a wet blanket luddite.” Listen, I’m not. I love what we are able to do with digital and social tech and how AI can supercharge our ability to connect meaningfully and hopefully change the world for the better. But I’m not honestly seeing much of that yet in the discourse to which I’ve been privy. So just imagine I’m Ian Malcolm here. And remember he’s one of the few characters who survived.
P.S. Confessional … I first asked Chat GPT to write this article for funsies. I hated the result. Tossed it all out. And then I wrote this. You might hate it. But I don’t. And I still think that matters.
P.S. Above depicted one of my most treasured invitations I’ve ever received in 12 years of being a member of the Legal Marketing Association. Thank you, Tahisha Fugate, MBA [she/her]! Love you and love this dynamic, brilliant, fantastic, fun group of incredible human beings.
LinkedIn post from Tahisha: “For the third year in a row, a group of Black Women in Legal Marketing and friends gathered at #LMA24. Women from firms of all sizes, across the U.S. and Canada, connected and engaged. We were thrilled to be joined by some legal marketing business partners, including Chambers USA, Passle, RubyLaw, and Jaffe to name a few.
“A special thank you to my firm Axinn, Veltrop & Harkrider LLP for their continued support of this event! I look forward to seeing everyone in DC next year. #legalmkt #marketing #businessdevelopment #DEI”
Thank you, Digital Marketing Institute’s Emma Prunty and Will Francis for this lovely opportunity to share my professional experiences and our beautiful Clark Hill journey.
“How do you market an organization made up of diverse individuals – in this case a global firm of over 700 legal professionals? We were delighted to have an insightful conversation with Roy Sexton, head of marketing at Clark Hill, on how marketing can be a force for good, the overlap between B2B and B2C marketing, working on a company’s personal brand, considerations about putting your marketing behind social movements, and lots of tips for marketers at any stage of their career.
“Roy tells host Will Francis about his advocacy for LGBTQ+, and how his background in theater has influenced all areas of his marketing skills, including how to manage a team and approaches to using storytelling in marketing.”
P.S. I told our fab 2024 Legal Marketing Association – LMA International prez Kevin Iredell, an incredible and generous leader and dear friend, that I’d be “all in” and wear my shades Jack Nicholson-style from the front row at #LMA24 this week! Proud of him and this beautiful community. Thank you to his fellow leaders Kathryn Whitaker , Morgan MacLeod , Amber Bollman , Ashley Stenger , Kaitlin Heininger , Holly Amatangelo , Lisa M. Kamen , Ellie Hurley, conference committee, and countless volunteers and sponsors who have worked so hard to deliver a fantastic event this year!
Scenes from a remarkable week of education, connection, development, and joy! This Legal Marketing Association – LMA International community has given me so much in terms of professional and personal growth. Forever grateful. #AllIn #LMAmkt #LMA24 Photo album.Original post here.
Reel Roy Reviews 