A tale of two Susans: good will hunting … and abiding

Thank you, Goodwill Industries International, Goodwill Industries of Northeast Indiana, Inc. , Bill Warriner, and Lori McCutcheon! Susan is remarkable!

Original post: https://www.facebook.com/525651807446116/posts/5555854667759113/?d=n

There’s a bit more to all of this and I didn’t want to overdo my comment, but we were really struggling with a lot of this purging, and, as we pulled things off the truck, Susan was so complimentary about my mother’s taste and how well received her collection would be. It was such a relief and an encouragement.

And then we found out that Susan shares the same name … as my mother Susie Sexton. And there’s more: Goodwill Susan‘s mother was a professor at Ball State University in the speech department, and was one of my mother’s professors when she was there. My mother studied speech at Ball State. My mother wrote a couple of books, speaking at length about how much she loved her years there.

It all felt like fate, to be honest. And did our hearts a world of good!

#bekind

Does being oceans apart mean being practices apart? #lmamkt

Wonderful chat earlier this week with Gillian Ward, Matthew Fuller, and Simon P Marshall for Pinnacle about firm culture, global presence, and keeping your team engaged and energized during these challenging times. It is a fun and informative watch!

Click here (choose “register new account” and follow prompts): https://portal.pinnacle-oa.com

“People wanted to tell their stories about their experience in the firm.” Yours truly on “Three Insights In About Three Minutes” podcast … #lmamkt

Thank you, Drew Dinkelacker and Marketing Accelerator, for this opportunity. It was a delight working with you. Your prep, production, coaching, and hosting are top drawer!

View here: https://marketingaccelerator.com/2022/06/21/major-rebrand-reflections

Drew writes: “Every once in a while in a marketing leader’s life, a major rebrand occurs. On today’s episode of The Marketing Accelerator Podcast – featuring three insights in about three minutes – Roy Sexton, Director of Marketing at Clark Hill Law, is fresh off a rebrand launch, so I hit him up for the inside scoop. #roysexton #drewdinkelacker #rebrand #rebranding”

Excerpt (from yours truly): “What we [Clark Hill Law] learned from the surveying we did was that people wanted to tell their stories about their experience in the firm. This aligned with what we were hearing people expect around culture change, diversity, equity, inclusion, mental health, and so we put pieces together that allowed our folks across geography, across race, sexuality, gender, to tell their stories of their experience in the firm. This benefitted us because our clients want to know what kind of people they’re working with, and also the talent who will come work at the firm wants to know this is a good and welcoming environment. And that just enriched what was a very strong and clean and sophisticated brand with that humanity that was much needed.”

#Pride … meaningful media: Janet Jackson’s Rhythm Nation 1814 and Madonna’s I’m Breathless

Clark Hill assembled a list of “meaningful media” to honor Pride month, with contributions and (most importantly) heartfelt stories from all across our great firm. Thank you to my colleagues Hannah Reisdorff who organized the list’s development and Ray Koenig and Tobias Smith who are leading our overall Pride recognition activities. Here is my contribution to the list …

For me, there were two albums that helped me as a young high school man living in a small town in Indiana still trying to figure out what his sexuality might mean. Might be surprising to hear but in the late 80s there wasn’t a lot of good guidance for people like me. Lol. But I found a voice in two records that weren’t overtly LGBTQ but were recorded by artists who have always been allies to our community.

In 1989, I wandered into our mall’s Musicland and bought a cassette of Janet Jackson’s Rhythm Nation 1814. It was all the money I had in my pocket, and that album with its day-glo, percolating inclusivity gave me a summer soundtrack that made me feel like the world could be a better place.

The following summer, I was chosen by the US Senate as a youth ambassador to Japan. A bit homesick, I bought another cassette, this time of Madonna’s I’m Breathless, a pastiche of songs from Dick Tracy and songs inspired by the film. Problematic as the song “Vogue” has become as we are increasingly sensitized to cultural appropriation, nonetheless its thundering pulse and message of liberation – as well as the fizzy camp with which the queen of pop delivered the album’s other show tunes – spoke to my soul and gave me a sense of self.

I still listen to both of these albums often, now streaming, and they transport me to a time of discovery and give me a sense of great gratitude that these artists were willing to push the envelope of popular entertainment and acceptance.

Panel discussion June 21: “Does Being Oceans Apart Mean Being Practices Apart?”

Thank you, Pinnacle, Charlotte Takács, Simon P Marshall, and team for including me not only in your helpful report but also in this essential conversation. Honored to join Gillian Ward and Matthew Fuller for this discussion. Pinnacle’s 2022 Pitch Management report highlighted significant experiences of top CMOs, who deal with cross border politics, cultural differences, language barriers and overseas understanding in not only the pitching process but internally team to team. To keep firms running smoothly, it’s a balancing act of technology, understanding and communication, which we will explore on this webinar.

Sign up now: https://pinnacle-oa.zoom.us/webinar/register/8016547668718/WN_4OqVuJL5TGeNWZOYXg8IcQ

Event description: “In the global competitive market law firms operate in, we’re bringing together a panel of global marketing and BD leaders from across the AmLaw 200 to discuss how firms around the world function with cross border teams, what practices they share, what’s different and how they cater and adapt their differences if pitching across seas. 

“We will get to the heart of the challenges and the opportunities faced internationally, drawing on the personal experiences of each leader, delving into elements such as how they drive efficiency, what technology they use to communicate across regions, and how they finetune each pitch to the client, plus much more.”

Happy birthday, John Mola!

Happy birthday to my sweet husband John! Proud of you, John, for your kind and generous heart and grateful for all you do for all of us. Love you! ❤️

Part one of John’s birthday haul! He is over the moon – such fun when gifts speak to the heart!

And thank you, Aaron and Rob, for the Tanqueray and Seva Ann Arbor gift certificate and (most of all) the gift of your beautiful friendship. We love you!

Part two of John’s birthday haul. Thank you, Connor Trinneer and Cameo, for making this day so special. We love you!

Part three of John’s birthday haul. Felicia Day, your message was so heartfelt and fun and kind. You brought us both happy tears! We love you so!

Perhaps the best gift of all… This beautiful message from our niece Gabby. Family matters. ❤️

Thank you, Simon P Marshall, Charlotte Takács, and Pinnacle for including my thoughts in this fab report “How Winners Win.” #lmamkt

Thank you, Simon P Marshall, Charlotte Takács, and Pinnacle for including my thoughts in this fab report “How Winners Win.”

You can get your copy here: https://www.pinnacle-oa.com/pitch-management-report-2022/

EXCERPT: “Human interest is key to understanding the buyer, yet as Roy Sexton of Clark Hill Law believes, the journey is a two-way process. Buyers are increasingly interested in the firm’s culture and each person’s passion for individual causes. Putting himself in the client’s shoes, Sexton expands on this sentiment, ‘I see what your pitch materials look like, but what kind of people are you and do you care about the environment and your community, diversity and equity? They want to know that you’re decent human beings, on top of the fact that you’re a good lawyer. You should provide an authentic performance and tell people that you’re doing things that show your passions.’”

Charlotte writes, “Leading U.S. law firms are looking at pitching in an increasingly wider context and use automation and analytics to free up time to understand the buyer journey and bring more personality to pitches. Months of work is paying off today as we release Pinnacle’s review of ‘How Winners Win’ in North American law firms. It’s different. It’s inspiring. It’s insightful. It’s a glimpse into what firms, who are ahead of the curve do. Reading it, will be 20 minutes well (very well) spent.

“As always, getting ahead is only possible with a community wanting to do bigger and better – with people who will lead from the front, empower others through the benefit of knowledge and see the value of sharing. … Read, share, pass on to a colleague with as much love as I do and if you can spare 15 minutes to let me know what you thought about it, please drop me an email on charlotte.takacs@pinnacle-oa.com!”

“When clients see a rich culture, they want to work with us. And talent wants to come work here.” Thank you, ALA, for allowing me to contribute to the article “Are Your Internal Communications Up to Par?” #lmamkt

Thank you, Paula Tsurutani and Association of Legal Administrators (ALA), for including my humble thoughts in this important piece on the essential need for solid internal #communications. Honored to be here alongside luminaries and friends like Jaffe’s Terry Isner, Davis Wright Tremaine LLP’s Sean Gibson, Builden Partners’ Jocelyn Brumbaugh, Blank Rome LLP’s Frank Spadafino.

Read here: https://www.legalmanagement.org/2022/may/features/are-your-internal-communications-up-to-par

EXCERPT: “It was always important for us to facilitate and step back so our leaders’ and colleagues’ voices could be heard — both to inform and to unify,” says Roy E. Sexton, Director of Marketing at Clark Hill Law. “Our chief executive officer John Hensien started a monthly newsletter; our chief human resources officer Kathleen Sullivan worked with her team and the marketing team to increase storytelling about diversity, equity and inclusion (DEI) concerns; and our chief operating officer Phil Ross started a weekly update to provide guidance on the evolving standards and mandates to keep everyone engaged and informed.”

Hearing from top management helped drive more cohesion, revealed a greater sense of humanity and led to increased institutional awareness and pride about the firm’s people and work.

As more employees work remotely or reduce their face time in offices, using a strategic mix of internal communications tools can help raise morale, connect people and projects, and launch efforts that can elevate social impact initiatives or new business opportunities. …

Sexton agrees. “Collaborating with marketing, leveraging great internal stories, whether on a firm intranet or on social media, can create mutual lift.” …

Increasingly, the line between internal and external communication has blurred, especially with the rise of social media and podcasting. Clark Hill saw an explosive growth in podcasts, which mutually advanced employee engagement and business development.

“Everything we are pushing out externally also benefits the internal,” says Sexton. “We released 80 podcast episodes across an array of subjects, and our hosts used these opportunities to engage with Clark Hill colleagues, clients and prospects. When clients see a rich culture, they want to work with us. And talent wants to come work here.”

“Marketing Dynamics: Lawyers and Marketers in Unison” – Whiteboard Geeks invite me to their “Digital Marketing Master” podcast … #lmamkt

Thank you, Luis Gonzalez and Whiteboard Geeks, for having me as a guest on your “Digital Marketing Master” podcast!

“Marketing Dynamics: Lawyers and Marketers in Unison … In this episode of the Digital Marketing Master podcast, Roy Sexton speaks acutely on the interactions between lawyers and legal marketing teams on the forefront of his work at Clark Hill Law.”

We’ll always have elevators … Richard Levick invites me on his podcast “In House Warrior: A Daily Broadcast in Courageous Leadership” #lmamkt

Thank you, Richard Levick and LEVICK, for this opportunity. I enjoyed our conversation mightily. (We’ll always have elevators. 😉)

“Legal Marketing Association – LMA International President-Elect, Roy Sexton, who leads Clark Hill Law’s marketing, branding and communications efforts speaks with host Richard Levick of LEVICK about law firm marketing, the challenges and evolution of the profession and his own story in a deeply personal and joyous program which has as many laughs as important marketing lessons. Listen here…”